Extended Stay America Suites - Portland - Hillsboro

The check in was smooth and the gentlemen at the desk was polite. However, the second day the young lady at the desk was horrible. It was our first time staying at this chain of hotels and we had no idea how housekeeping worked (we decided to stay there because of the location but immediately regretted it.) I simply asked if we could get clean towels and the trash picked up from the hallway. The lady said we had to take our dirty towels to the reception and exchange them for clean ones. As for the trash, she replied with an attitude "we dont have personnel 24 hours to pick up your trash." Never again...stay only if you really need to.

Once we got past the smell, the uncleanliness, the load and rowdy neighbors, we made it our room and began to setup for the night. After pulling out the sofa bed, my son refused to sleep on it because it was filthy and in extremely poor shape. We were able to switch to a different room with an actual bed he could use. The “grab and go” breakfast is a joke. Coffee was empty, decaf is instant, and hot water ran out while trying to make instant oatmeal. There are muffins, but no fruit, toast, or anything else that may resemble breakfast.

Had someone screaming in the hall sounded like it was out side my door wasn’t like the last time I stayed probably won’t stay their again

Cons: staff was cold and unreceptive. Property is shoddy and smelled like a homeless camp. Trash was in all stairwells, which is unseemly and a fire hazard. Pros: affordable Location is within walking distance of many restaurants and shops. Pets are welcome.

This is just my experience, but I was on a business trip and knew I would arrive quite late around 2am. Unfortunately, due to a severe snow storm my in time became 3:30am. Tim, who was at the desk when I checked in told me that a noon checkout instead of the normal 11am would be alright and if I stayed any hour after it would be $10 per hour. Grateful, I accepted the noon checkout. Walking through the halls to my room. There were rolled up carpet pieces and ladders. The halls smelled like old cigarette smoke amd there were several rooms that had very disruptive people causing commotion in their rooms. Yelling and screaming matches were heard all night and into the morning. When I entered my room, the smoke smell worsened and my allergies kicked in for a restless sleep. (I did not request a smoke free room or expect it but this was a bit out of normal wear and tear after a cleaning). The bathtub was full of short black hairs and the shower curtain had mold on the bottom. I woke up to housekeeping trying to get into my room at three separte occasions. Between the hours of 10am and 11:30am. Not sure why two of these times would be before a regular checkout time but it was very inconsiderate to scare me awake after I had thought I settled the late checkout and I thought it may have been other guests breaking in. When I left, I gave my feedback and I hope that their communication breakdown improves, that they clean the halls and rooms better and the smoke smell.

The best part was the Customer Service at check in. GRACE was just amazing! She was nice, polite and accomodated our every need. I will use this motel chain again, because of her.

The girl at the counter "Grace" was very polite and professional. The room was very good and smelled a lot better than last time. My only complaint was that garbage cans were hard to find and overflowing with trash. Cigarette smokers threw their butts all over the grounds instead of in the provided butt cans. That was pretty gross. I think Grace was by herself, so I think they were understaffed.

Lots of shopping and restaurants - loved that it had a full kitchen and the bed was pretty comfortable. Check in and out was very easy, but disappointed that I could not pay cash for the two nights. I'm glad I had the $ in my bank account because they would not take cash. The heater was very loud and annoying (Room 130), woke me up several times during the night when it came on. Key card did not work very well, had to try it four or five times before the green light came on. When they advertised "breakfast", I did not realize it would be just a cart with oatmeal and granola bars. They also did not have decaf coffee which was also disappointing. I've never stayed somewhere that it wasn't an option. Overall a decent experience

Took a chance, that I will never do again. Shower didn't work (luckily one night stay), the hallways smelled and were filled with trash. Internet was extremely slow. Enough said.